#JobFindFriday – SEGA Europe LTD – Live Feedback #Intern

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This week on #JobFindFriday we are heading over to the innovative & super creative world of tech & games & to kick us off we have an amazing Internship Live Feedback Intern for the legend that is SEGA UK LTD. Home to the world famous Sonic the Hedgehog and absolute classics like Golden Axe (showing our age here).

 

#NWDJobFindFact – Did you know that SEGA actually stands for Service Games

 

POSITION OVERVIEW – LIVE FEEDBACK INTERN
The Live Feedback Intern will be part of the vanguard of our communications with the Total war community, by being the eyes and ears of the company on multiple forum platforms and social media spaces they will also ensure the community understands the importance of reporting their feedback and issues to the company. Making themselves champions of the Total War Community’s cause they will ensure the studio hears out their pleas and requests and when possible act on these. Reporting to the Live Feedback Manager, and collaborating with the Live Feedback Coordinators, they will be part of a vibrant, creative community team, based in the studio where our games are made.

KEY RESPONSIBILITIES

High degree of activity engaging with growing, vibrant communities
Assisting in the posting of community messaging and responding to discussion threads in the official forum, third party forums and social media spaces connected to Total War
Follow escalation processes to bring threads to the attention to the Live feedback Manager and Lead CM if messaging is required
Follow escalation processes to assist Customer Service teams and report any outstanding issues to key stakeholders
Compiles regular reports on community sentiment and issues on the forums and social media and distributes to key stakeholders
Works directly with development teams to understand changes to the games and shares with the rest of the community team
Assist in communication of player-base sentiment
Willingness to attend events where appropriate
Additional community team or marketing duties as required

If you are interested please click TAKE ME THERE NOW and get applying – Good Luck

To have a look at last week’s #JobFindFriday just CLICK HERE

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